Returns & Refunds
A simple, honest returns policy — a 7-day window on eligible items, with refunds to your original payment method.
Last updated: 1 July 2026
The 7-day return window
You can request a return within 7 days of delivery on eligible items. The item must be unused, in its original condition and packaging, with all tags and accessories intact.
How to return an item
- Go to My orders and select the item, or contact us with your order number.
- Tell us the reason (and share a photo for damaged or wrong items).
- We'll confirm the return and arrange pickup where available, or share return instructions.
Refund timeline
Once we receive and inspect the returned item, your refund is approved and issued to your original payment method, usually within 5–7 business days. The exact time to reflect depends on your bank or card provider.
For prepaid orders, we refund the item value; the delivery fee (if any) is refunded only when the return is due to our error (wrong or damaged item).
Damaged, defective or wrong items
If an item arrives damaged, defective, or isn't what you ordered, tell us within 48 hours of delivery with photos. We'll arrange a free replacement or a full refund, including any delivery charge — this is on us.
What can't be returned
For hygiene, safety and the nature of the craft, a few things are non-returnable unless they arrive damaged or defective:
- Puja samagri and consumables once opened
- Customised, personalised or made-to-order pieces
- Items marked "non-returnable" on the product page
- Items returned without original packaging or in used condition
Marketplace (third-party) items
Some products are sold by independent sellers on Gharana (shown as "Sold by …" on the product page). The same 7-day policy applies, and Gharana coordinates the return and refund on your behalf — you deal with us, not the seller.
Order cancellation
You can cancel an order before it's dispatched for a full refund. Once dispatched, please use the return process above.