Shipping Policy

Free delivery on every order, across India. There is no minimum order value and no delivery fee — what you see is what you pay.

The price breakdown at checkout always lists the item total, delivery (free) and GST (18%) separately, so the total is exactly what's charged — no charges are ever added afterwards.

• Dispatch: most in-stock items are packed and dispatched within 1–3 business days.
• Delivery: typically 3–7 business days after dispatch, depending on your location.
• Made-to-order / large pieces (e.g. big marble murtis, bulk orders) can take longer — the estimated timeline is shown on the product page and confirmed with you.

Remote pin codes and peak festival periods may add a little time. If anything is delayed, we'll keep you informed.

Once your order is dispatched, you'll receive tracking details, and you can follow its status any time under My orders. Every order moves through clear stages — confirmed, packed, shipped and delivered.

We deliver across India through trusted courier partners. If your pin code isn't serviceable, we'll let you know before you're charged and help find an alternative.

Every piece — including fragile marble and brass — is packed by Gharana in protective, purpose-made packaging so it reaches you safely. For marketplace sellers, we provide the packaging material and handle the shipping, so quality and presentation stay consistent.

In the rare event an item arrives damaged, or a parcel is lost in transit, contact us within 48 hours of delivery (or the expected delivery date) with your order number and photos where relevant. We'll arrange a replacement or full refund — see our Returns & Refunds policy.